NWSLC Superstore

Welcome to NWSLC's Superstore!

Want that promotion? Want that new job? Start shopping for courses today and check out for FREE*. Browse down our aisles, review your options and choose from a range of available products.  Get your trolley filled with as many courses as you want!

We have an extensive list of free* short online courses available to support personal or employee development into those dream leadership and management roles.

Take a look at the list below and complete an enquiry form to let us know which ones you would like to study!

*Free to residents with a WMCA postcode, make an enquiry to check if you are eligible (Birmingham, Coventry, Solihull, Wolverhampton, Walsall, Sandwell and Dudley)

How do these short courses work?

You can apply for as many courses as you like, simply browse the list below and then click ‘ Apply now’. You will have the option to choose as many as you would like to study. 

All the short courses are delivered online, where you will get support from a dedicated assessor. If you would like to visit one of the campuses, please contact us to discuss.

Each short course can be completed within 6 – 8 weeks.

You must complete one course first before you move on to the next one.

You can complete various courses to complete a full leadership qualification, contact us to find out which ones are applicable.

Leadership and management course list

In this module you will learn:

  • How to implement principles of advance care planning
  • Understand the process of advance care planning
  • Understand the person-centred approaches to advance care planning 

In this module you will learn:

  • Understand legislation, policy, and procedures relevant to administering medication
  • Information about common types of medication and their use
  • Understand procedures and techniques for the administration of medication
  • Be able to prepare for the administration of medication
  • Be able to administer and monitor medication

In this module you will learn:

  • Know how to identify developmental needs
  • Understand how to develop yourself and others to achieve organisational objectives
  • Details on how to contribute to a positive workplace environment
  • Understand how to deal with difficulties arising from diverse individuals and/or organisational values
  • Know how to use effective personal time management to achieve team goals
  • Understand how to manage own stress

In this module you will learn:

  • Understanding the nature and importance of the communication process in the workplace
  • Understand the methods of communication
  • Be able to assess own effectiveness in communication
  • The need to maintain information systems 
  • Understand the use and application of IT applications for information systems in an organisation

In this module you will learn:

  • Understanding quality standards in care 
  • Understanding factors that impact the quality of service delivery
  • Understanding quality assurance methods
  • Understanding your own role and responsibilities in meeting quality standards
  • Being able to contribute to and review the implementation of quality standards

In this module you will learn:

  • Understand the legal and organisational requirements for managing customer service 
  • Understand customer service standards
  • Know how to monitor customer service performance

In this module you will learn:

  • Understand the legal aspects and organisational policy relating to discipline in the workplace
  • Understand how to monitor discipline in the workplace
  • Understand conflict management in the workplace
  • Know how to manage stress in the workplace
  • Understand how to support individuals in the team and minimise stress in others  

The majority of tech and digital businesses recognise CompTIA qualifications in IT as some of the best you can achieve. We have partnered with CompTIA to offer specialist online courses free of charge for adults living in West Midlands postcode areas. You can start with CompTIA Fundamentals if you are new to the IT workforce and progress to the popular CompTIA A+ and higher-level CompTIA security courses.

In this module you will learn:

  • The principles of person-centred assessment and care
  • How to facilitate person-centred assessment
  • Understand how to contribute to the planning of care or support
  • How to support the implementation of care plans
  • How to monitor a care plan
  • Understand how to facilitate a review of care plans and their implementation                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       

In this module you will learn:

  • About the organisation’s policy and responsibilities for ensuring a safe and healthy working environment
  • Understand own responsibilities for health and safety in the workplace

In this module you will learn:

  • How to integrate new members in the team
  • Understand how to coach individuals in the team
  • Understand how to provide training appropriate to the workplace
  • Understand how to coach an individual in an organisation 

In this module you will learn:

  • About innovation and change in an organisation
  • Understand how to plan, monitor and review the implementation and communication of innovation and change in an organisation
  • Understand the effects of innovation and change on people and teams in an organisation

In this module you will learn:

  • Understanding the importance of team working,  
  • Understand how to review the effectiveness of a team
  • How to lead a team effectively.

In this module you will learn:

  • Understand the factors that influence motivation levels in the workplace 
  • Understand how a theory of motivation can be used to improve performance levels
  • Know how to manage performance of individuals in the team
  • Understand the value of feedback in the workplace
  • Know how to manage underperformance in the workplace

In this module you will learn:

  • The principles and standards underpinning personal and professional behaviour in adult care
  • Understand self-awareness in relation to personal and professional behaviour
  • How to reflect on personal and professional behaviour
  • Be able to role-model personal and professional behaviour 

In this module you will learn:

  • How to allocate work to team members
  • How to allocate work to team members
  • Understand how to improve the performance of a team in delivering to plan 
  • Understand how to organise people to achieve objectives
  • Understand how to delegate to achieve workplace objectives

In this module you will learn:

  • The importance of quality management within the workplace
  • Understand how quality is delivered within the workplace 

In this module you will learn:

  • Understand research approaches and methodologies 
  • Be able to plan a research project in relation to own area of adult care practice 
  • Be able to conduct a research project within own area of adult care practic
  • Understand how to analyse research findings

In this module you will learn:

  • How to describe a problem, its nature, scope and impact
  • Understand how to gather and interpret information to solve a problem 
  • Understand how to evaluate options to make a decision
  • How to plan, monitor and review the implementation and communication of decisions

In this module you will learn:

  • Duties required as a line manager
  • Organisations and how they operate
  • Understanding leadership styles and qualities
  • How to encourage effective communication, motivation, individual and team development
  • Understand and communicate company vision and strategy
  • Know how to motivate and develop the team