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Level 2 Understanding Retail Operations

Level 2 Understanding Retail Operations


Business and Management

Understanding Retail Operations


This qualification will provide you with a thorough understanding of retail operations


  • Different aspects of the retail industry
  • Customer payments and the selling process
  • How to provide good customer service
  • Dealing with queries and complaints
  • Basic retail law
  • The importance of correct stock control

Entry Requirements

You must be a British, EU or EEA citizen, had been a permanent resident of the UK, EU or EEA for the whole of the previous 3 years and aged 19 or over. If you are aged between 19 and 23, you must also hold a Level 2 qualification.


If you choose to complete the course online, you will need a computer or a laptop with access to the internet. If not, you’ll just need writing materials for the postal work booklet (it helps to underline in pencil).

Mode of Study

Online, remote delivery or postal

Course Features

Level 2


FREE* see entry requirements for conditions

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