Level 2 Principles of Customer Service

Level 2 Principles of Customer Service


Business and Management

Principles Of Customer Service


This course is ideal for those working in all sectors and can help develop understanding of the importance of excellent customer service to both colleagues and external contacts.


  • Increase awareness of understanding and meeting customers’ needs
  • Giving a great customer experience
  • Learning from feedback
  • Promoting products and services

Entry Requirements

You must be a British Citizen and aged 19 or over. If you are aged between 19 and 23 you must also hold a Level 2 qualification.

Mode of Study

Online or distance learning

Course Features

Level 2




FREE* See entry requirements for conditions

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