Alert For Covid-19 FAQs, please click here. For current learners and employers only Covid-19 Live Chat, please click here.

Back to top

Level 2 Principles of Customer Service

Level 2 Principles of Customer Service

Categories

Business and Management

Principles Of Customer Service

About

This free customer service course is ideal for those working in all sectors and can help develop an understanding of the importance of excellent customer service to both colleagues and external contacts. The updated version of this qualification has been developed in order to address legislation, reinforcing the importance of equality and diversity within different contexts

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not the price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

Modules

  • Learn to deliver excellent customer service
  • Increase awareness of understanding and meeting customers’ needs
  • Giving a great customer experience
  • Learn from feedback and promote products and services

Entry Requirements

You must be a British, EU or EEA citizen, had been a permanent resident of the UK, EU or EEA for the whole of the previous 3 years and aged 19 or over. If you are aged between 19 and 23, you must also hold a Level 2 qualification.

Equipment

If you choose to complete the course online, you will need a computer or a laptop with access to the internet. If not, you’ll just need writing materials for the postal work booklet (it helps to underline in pencil).

Mode of Study

Online, remote delivery or postal

Course Features

Level 2

Online

FREE* see entry requirements for conditions

Share Course