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Level 2 Principles of Customer Service

Level 2 Principles of Customer Service


Business and Management

Principles Of Customer Service


This course is ideal for those working in all sectors and can help develop understanding of the importance of excellent customer service to both colleagues and external contacts.The updated version of this qualification has been developed in order to address legislation, reinforcing the importance of equality and diversity within different contexts


  • Increase awareness of understanding and meeting customers’ needs
  • Giving a great customer experience
  • Learning from feedback
  • Promoting products and services

Entry Requirements

You must be a British, EU or EEA citizen, had been a permanent resident of the UK, EU or EEA for the whole of the previous 3 years and aged 19 or over. If you are aged between 19 and 23, you must also hold a Level 2 qualification.


If you choose to complete the course online, you will need a computer or a laptop with access to the internet. If not, you’ll just need writing materials for the postal work booklet (it helps to underline in pencil).

Mode of Study

Online, remote delivery or postal

Course Features

Level 2


FREE* see entry requirements for conditions

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