Apprenticeship Level 3 Public Service Operational Delivery Officer

Apprenticeship Level 3 Public Service Operational Delivery Officer

Categories

Business and Management

About

A career in operational delivery is varied and involves working on the front line in different public-facing environments. You will be dealing with different types of customers and delivering a range of public services. Operational Delivery Officer roles include bringing data and evidence together, and making sure it is correct. You may also be considering applications, analysing information and making decisions.

Modules

  • Legislation, policies and procedures
  • Customer service
  • Team working and communicating effectively
  • Gathering and managing information
  • Negotiating and influencing
  • Problem solving and decision making
  • Using IT systems

Entry Requirements

Entry requirements are a Level 2 qualification in a relevant subject or relevant work experience depending on the employer

Mode of Study

Workplace

Course Features

Level 3

Apprenticeships

09/09/2019

26/06/2020

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