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Apprenticeship Level 3 Customer Service Specialist

Apprenticeship Level 3 Customer Service Specialist


Business and Management

Level 3 Customer Service Specialist


The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues.


  • Business Knowledge and Understanding
  • Customer Journey Knowledge
  • Customer Insight
  • Customer Service Culture and Environment Awareness.

Entry Requirements

Entry requirements are a Level 2 qualification in a relevant subject or relevant work experience depending on the employer

Mode of Study

Day Release

Course Features

Level 3


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