Apprenticeship Level 2 Retail

Apprenticeship Level 2 Retail


Business and Management

Level 2 Retailer


As retail worker, you will assist customers when they purchase products and services. This will require good knowledge of stock, the ability to process payments and a passion for delivery exceptional customer service. You may work in a variety of shops and other retail establishments such as small boutiques, large high street chains, supermarkets and well-known department stores.


  • Retail principles and practices – including brand standards, building rapport and customer loyalty
  • Business principles, standards and practices – including achieving targets, brand value and marketing and promotion
  • Sales and promotion principles and techniques – increasing sales, repeat business and sales opportunities
  • Customer service principles and practices – including customer profiles, dealing with customers and meeting expectations
  • Customer communication – including active listening, face-to-face, online, telephone and written communication
  • Health and safety practices, standards and legislation within a retail environment.

Entry Requirements

Entry requirements are a Level 2 qualification in a relevant subject or relevant work experience depending on the employer

Mode of Study


Course Features

Level 2


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