Apprenticeship Level 2 Hospitality Team Member

Apprenticeship Level 2 Hospitality Team Member

Categories

Hospitality and Catering

L2 Hospitality Team Member

About

A hospitality team member can work in a range of establishments, including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. There will be a strong focus on recognising customers’ needs and working as part of a team in order to meet them.

Modules

Customer service principles, including customer satisfaction and meeting expectations; Business knowledge such as achieving targets, handling payments and stock, and unique selling points; Communicating with customers; Personal conduct; Team working, including leadership and supporting team members; Specialist skills:

  • alcoholic drinks, barista, concierge and guest, conference and events, food and drink, food production, house-keeping, reception or reservations
  • Health and safety law, standards and regulations relevant to hospitality.

Entry Requirements

Entry requirements are a Level 2 qualification in a relevant subject or relevant work experience depending on the employer

Mode of Study

Workplace

Course Features

Level 2

Apprenticeships

09/09/2019

26/06/2020

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