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Level 2 Customer Service in a Health Care Setting

Level 2 Customer Service in a Health Care Setting


Health and Wellbeing

Technology In A Health Care Setting


Designed for learners working in health and social care who want to develop an understanding of how to deliver effective customer service in line with customer expectations.


  • The importance of teamwork
  • Effective communication
  • Specific needs of customers who access health and social care services
  • How adjustments can be made to ensure expectations are met.

Entry Requirements

You must be a British, EU or EEA citizen, had been a permanent resident of the UK, EU or EEA for the whole of the previous 3 years and aged 19 or over. If you are aged between 19 and 23, you must also hold a Level 2 qualification.


If you choose to complete the course online, you will need a computer or a laptop with access to the internet. If not, you’ll just need writing materials for the postal work booklet (it helps to underline in pencil).

Mode of Study

Online, remote delivery or postal

Course Features

Level 2


FREE* see entry requirements for conditions

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